Email, WhatsApp reminders, and chatbot history are now combined in one view. Your team sees every message at a glance and can reply directly.
Guest communication today happens across many channels. Booking confirmations arrive via email, check-in reminders via WhatsApp, and your AI chatbot often answers questions before arrival. Until now, this has meant your team jumping between tools and histories to keep track of guest communication. The luca Inbox changes that.
From now on, in luca Locations, you will see every written message with a guest in one place. Emails, WhatsApp reminders, and interactions with the AI chatbot are combined into a single history. This way, you always know what was last discussed – without searching.
Your team can reply directly from the inbox. A follow-up question about arrival, a special request, a quick confirmation: everything happens where the history already resides. This saves time and ensures no message is overlooked.
A central inbox provides clarity and saves time in daily operations. Guests receive faster replies and a consistent experience – no matter which channel they use to write. And your team can focus on what truly matters: a great stay.
The luca Inbox is now available to you in luca Locations. You can find it in the booking overview. Simply log in and take a look.
The luca Inbox is a centralized inbox within luca Locations where all written guest communications are consolidated. Emails, WhatsApp reminders, and interactions with your AI chatbot appear in a single, unified history for each guest – without the need to switch between multiple tools.
Currently, the luca Inbox consolidates email, WhatsApp reminders, and your AI chatbot's history into a single view. This allows your team to see the complete guest communication in one place, regardless of the channel a guest last used.
The luca Inbox is directly integrated into luca Locations and can be found in the booking overview. No separate login or additional tool is required – existing users will automatically see it in their familiar workspace.
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