Guest communication today happens across many channels. Booking confirmations arrive via email, check-in reminders via WhatsApp, and your AI chatbot often answers questions before arrival. Until now, this has meant your team jumping between tools and histories to keep track of guest communication. The luca Inbox changes that.
All messages in one view
From now on, in luca Locations, you will see every written message with a guest in one place. Emails, WhatsApp reminders, and interactions with the AI chatbot are combined into a single history. This way, you always know what was last discussed – without searching.
Reply directly, without switching tools
Your team can reply directly from the inbox. A follow-up question about arrival, a special request, a quick confirmation: everything happens where the history already resides. This saves time and ensures no message is overlooked.
Why this matters to you
A central inbox provides clarity and saves time in daily operations. Guests receive faster replies and a consistent experience – no matter which channel they use to write. And your team can focus on what truly matters: a great stay.
The luca Inbox is now available to you in luca Locations. You can find it in the booking overview. Simply log in and take a look.
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