PMS Integration

More revenue per guest – through smart upselling

Strategically leverage touchpoints throughout the entire guest journey

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These properties already work with luca

GCH Hotel Group logoRadisson Blu logoVienna House logoMövenpick Frankfurt logoDays Inn logoExcelsior Hotel Ludwigshafen logoCongress Hotel Chemnitz logoHotel Schloss Schweinsburg Neukirchen logoWyndham logoWyndham Garden logoWyndham Grand logoDerint logoStrand Hotel Ahlbeck logo

In many hotels, this is what happens: Upselling reactive – only available at the front desk, upon request, or not at all. Yet, guests actively engage with their stay before arrival and make spontaneous decisions on-site. luca presents your offers precisely at these touchpoints – automatically during digital check-in and throughout their stay. You have the offer, luca makes it accessible. Without any extra effort for your team.

Upselling Opportunities for Hotels

Room with sofa and table and sea views through a large window on a sunny day.

Stay Enhancements

  • Room Upgrades

  • Green Option

  • Early Check-in / Late Check-out

Buffet with croissants, bread, cheese, fruit and cold cuts in a breakfast room.

Food & Amenities

  • Breakfast Upsells

  • Welcome Drinks

  • Occasion-Based Extras

Experiences & Services

  • Spa Sessions

  • Local Tours & Activities

  • Special Requests via AI Concierge

Mobility & Comfort

  • Parking

  • Airport Shuttles

  • Car Rental

Why luca

+ More Revenue
automated upsells without extra effort
  • automated upsells without extra effort
  • automated upsells without extra effort
  • automated upsells without extra effort
+ More Satisfied Guests
24/7 availability with AI support
  • automated upsells without extra effort
  • automated upsells without extra effort
  • automated upsells without extra effort
+ Unburdened Team
fewer manual processes
  • automated upsells without extra effort
  • automated upsells without extra effort
  • automated upsells without extra effort
+ Sustainable Growth
demand-driven room service
  • automated upsells without extra effort
  • automated upsells without extra effort
  • automated upsells without extra effort

Efficient service, increased revenue: How Isla Brown Corinthia benefits from luca

Do you have a question?

What is automated hotel upselling?

With automated upselling, luca automatically presents suitable offers at the right touchpoints – such as during digital check-in or throughout the stay – without your team needing to follow up manually.

What upsells can I offer my guests?

Room upgrades, early check-in and late check-out, breakfast, spa sessions, parking, shuttles, and more – tailored to your property.

When are upsells displayed?

Precisely when they are relevant: during digital check-in and throughout the stay, when guests make spontaneous decisions.

Does upselling with luca cause extra work for my team?

No. The offers are automatically presented – more revenue without additional manual processes.

How does upselling increase revenue per guest?

By offering unused upgrades and additional services precisely when the willingness to buy is highest – instead of reactively at the reception or not at all.

Can upselling be combined with digital check-in?

Yes. The offers are directly integrated into the digital check-in, turning every check-in into a sales opportunity.

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Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.

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