How can I update the content in the digital guest directory?

Manage your content centrally. Any changes to opening hours, offers, or information are immediately visible in the digital guest directory. This keeps your details up to date without the need to replace printed materials.

The digital guest directory for your hotel

Q: What is a digital guest directory?

A digital guest directory consolidates essential information about your hotel and the surrounding area in one central location. Guests can access it on their smartphones via a link or QR code—for example, to find Wi-Fi details, opening hours, services, or local excursion tips.

Q: How do guests access the digital guest directory?

Guests simply scan the QR code you place in their room, the lobby, or by the pool. The digital guest directory opens directly in their browser. No app or download is required.

Q: How does a digital guest directory help relieve the pressure on your front desk?

Guests can easily access frequently requested information themselves, such as breakfast times, Wi-Fi access, or directions to the spa. This reduces the number of repetitive inquiries your team receives, allowing them to focus more on personalized guest needs.

All the information about your property – available on your guests' smartphones at any time.

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In 2 minutes

The digital guest directory replaces the worn-out folder on the nightstand with everything your guests need to know

– directly on their own smartphones. Using a QR code in their room, the lobby, or by the pool, they can access information about your property and the local area in seconds. No app, no download required. You manage the content centrally, your guests find answers themselves – and your team is freed from repetitive questions.

How it works

Your guests' smartphones become a digital concierge – for top-tier hospitality throughout your entire hotel.

Overview

A clear home screen guides your guests to everything they need: check-in info, Wi-Fi, breakfast times, wellness, and contact details. Everything at a glance.

Information Center

Store all details about your property and the surrounding area in one place: restaurant and bar opening hours, spa services, directions, excursion tips, and restaurant recommendations. Once updated, it’s always current – changes go live instantly.

luca Inbox

Guests can resolve questions directly with your team via the integrated chat function – no need to call the front desk.

Offers

Promote targeted offers – room upgrades, late check-outs, spa slots, or the bar's daily special. Relevant suggestions at the right time turn into genuine additional revenue.

More about upselling

Your benefits at a glance

With the digital guest directory for hotels, guests can conveniently find important information on their own smartphones – from Wi-Fi passwords to breakfast times and wellness offers. Access via QR code works without an app or download.

Usable without an app

Access via QR code, no download required, accessible to every guest

Always up to date

Manage content centrally, changes are visible immediately

Front desk relieved

Standard questions answer themselves

Higher revenue per guest

Offers exactly when they are relevant

Why choose a digital guest directory over a printed one?

The digital guest directory is always up to date, consistently maintained in every room, and can be expanded with chat and special offers. Instead of printing and distributing paper, you update everything centrally once. This saves costs, looks modern, and turns a simple information folder into a genuine service channel.

Do you have a question?

What is a digital guest directory?

A digital guest directory bundles important information about your hotel and the surrounding area in one central place. Guests access it via a link or QR code on their smartphone—for example, to find Wi-Fi details, opening hours, services, or excursion tips.

How do guests access the digital guest directory?

Guests simply scan the QR code you place in areas like the room, lobby, or pool. The guest directory opens directly in their browser. No app or download is required.

What information can I include in the digital guest directory?

You can provide information on check-in, Wi-Fi, breakfast, the restaurant, the bar, wellness, hotel services, and contact persons. You can also add directions, excursion tips, and recommendations for local restaurants.

How can I update content in the digital guest directory?

You manage the content centrally. Changes to opening hours, offers, or information are immediately visible in the guest directory. This keeps everything up to date without the need to replace printed materials.

How does a digital guest directory help relieve the pressure on the front desk?

Guests can look up frequently requested information themselves, such as breakfast times, Wi-Fi access, or directions to the spa. This reduces the number of recurring inquiries your team receives, allowing them to focus more on personal requests.

Can I generate additional revenue with the digital guest directory?

Yes. You can promote relevant offers such as room upgrades, late check-outs, spa slots, or the daily special. This allows guests to learn directly about services that can enhance their stay.

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Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.

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