Guest Experience Platform

One platform for the entire guest journey

Payment, check-in, ordering, concierge, communication. luca connects every guest interaction in one system – for hotels, restaurants, and events, powered by AI.

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Contactless payment for a pink credit card using a mobile card reader called luca.Smartphone shows digital booking details for room 256 with check-in, check-out and door opening.Smartphone on dark fabric with breakfast offer and price information in an app on the screen.

Leading hotels already work with luca.

GCH Hotel Group logoRadisson Blu logoVienna House logoMövenpick Frankfurt logoDays Inn logoExcelsior Hotel Ludwigshafen logoCongress Hotel Chemnitz logoHotel Schloss Schweinsburg Neukirchen logoWyndham logWyndham Garden logoWyndham Grand logoRevo hotel group logoDerint logoStrand Hotel Ahlbeck logo

Simple digital solutions.
You decide where and how.

luca is modular. Start with one building block or connect them all — each solution works on its own and fits seamlessly together. One platform, less manual work at the front desk.
PMS Integration

A concierge that thinks ahead

Digital check-in to check-out, a guest directory and real-time messaging — personal service without the wait.
POS Integration

Payments without friction

Let your guests pay when and how they want. Shorter lines at the desk and at the table, faster operations for your team.

Ordering that runs itself

From pre-order to self-service kiosk: guests order and book digitally, your team wins back time for real service.

Where would you like to start?

More revenue per guest

Turn every digital check-in into a sales opportunity. Relevant offers at the right moment, served automatically, with no extra work for your team.
Buffet with croissants, bread, cheese, fruit and cold cuts in a breakfast room.
Additional Services
Paar in Bademänteln lacht zusammen im Bett, darüber Textbox für späten Check-out und Preis.
Late Check-out
Person with suitcase and cell phone in front of brightly lit glass railing at a check-in location.
Early Check-in
Room with sofa and table and sea views through a large window on a sunny day.
Room Upgrade

Results that speak for themselves

Digitalization should deliver measurable returns – not just eventually. luca is ready to go in under a week, runs without a subscription, and pays for itself through saved time at the reception and more revenue per guest.

up to 64%

Upsell conversion

up to €70

Avg. Order Value (AOV)

up to 69%

Pre-check-in usage

< 1 week

Implementation

How you measure the impact

Up to 80% shorter check-in time

Self-check-in and digital registration forms relieve your team of routine tasks – saving several hours daily at the reception.

More revenue per guest

Automated upsells even before arrival – breakfast, parking, spa. More revenue, without additional operational effort.

24/7 guest service without additional staff

The digital guest directory and AI-powered communication intercept queries before they reach the front desk.

Want a personal walkthrough?

Turn every digital check-in into a sales opportunity. Relevant offers at the right time – automatically delivered, without extra effort for your team.
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In 2 Minutes
In 2 Minutes

Do you have a question?

What is a hospitality platform?

A hospitality platform bundles a hotel's, restaurant's, or event's digital processes in one place – from payment and check-in to guest communication. luca connects these modules on a platform that is easily accessible for guests and teams.

Who is luca for?

For hotels, restaurants, and events of all sizes – from independent establishments to chains. You start with the module that brings you the most benefit and expand whenever you want.

Do I have to use all luca solutions, or can I start with individual ones?

luca is modular. Each solution works independently, but together they create a connected guest experience. You decide where to start.

Do my guests need an app?

No. luca is web-based and accessed via QR code or link – no download required. This makes the platform accessible to every guest.

Can luca be integrated into my existing PMS or POS system?

Yes. luca integrates with your existing systems, so guest and payment data flows seamlessly to where your team needs it, without duplicate entry.

How much does luca cost?

This depends on the modules you choose and the size of your business. Individual products like card terminals start from €19/month. For a precise quote, it's best to book a demo.

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Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.

Read customer story
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